Frequently Asked Questions (FAQ)

On May 7, 2020, Autodesk is launching new subscription plans that are based on people and retiring plans based on serial numbers. Like most SaaS providers, these plans are designed for named users and provide a range of administrative, support, and reporting capabilities for businesses of every size.

Customers often share their concerns over the time and resources needed to manage multiple deployment types. These new plans for named users will provide benefits, including:

• Optimize your licensing costs, by having visibility into your usage data.
• No need to manage your own license servers or track an anonymous serial number again.
• Dedicated access for all employees who need it. No more downtime waiting for licenses.
• Tailor support and learning content to employees based on insights.

These new plans for named users will replace those based on serial numbers:

• Maintenance plans will retire on 7 May 2021 and cannot be further renewed.
• Subscriptions with multi-user access will retire on 7 August 2021 and cannot be further renewed.
• As part of retiring maintenance, the last version of the Design & Creation Suites will be released in April 2020 for customers to download, and the last date to renew Suites will be April 16, 2020.
• Starting February 29, 2020, we will no longer sell new 2 or 3-year subscriptions with multi-user access or allow renewals. Starting 7 August 2020, we will no longer sell new annual subscriptions with multi-user access.

For customers who own a subscription with multi-user access or maintenance, at your first renewal after May 7, 2020, we’ll help you transition to a plan for named users through trade-in offers that keep your costs consistent today and predictable to 2028*.

At your first renewal, before May 7, 2021:

• Trade in one standalone or network maintenance seat for one standard subscription for one named user (trade in standalone and get single-user access; trade in network and get multi-user access) at a price similar to what you were paying in 2019 for maintenance.
• Then, renew at an ongoing discount to 2028*.
• At time of trade-in, choose to upgrade to an industry collection to get a comprehensive selection of tools to help you meet any project challenge—now and in the future.
• At time of trade-in or later, choose to upgrade to a higher plan for more advanced features, such as single sign-on and detailed user reporting.
• After trade-in, network maintenance plan customers will also have an opportunity to take advantage of the multi-user trade-in at their next renewal after 7 August 2020.

What if I don’t take the maintenance trade-in offer?

If you do not take the trade-in offer, maintenance prices will increase by 20% on May 7, 2020. Maintenance plans will retire on 7 May 2021 and cannot be further renewed.

At your first renewal only, after 7 August 2020:

• Trade-in one multi-user subscription or network maintenance seat for two standard subscriptions for one named user each at a similar SRP you’re paying today for your existing seat or subscription.
• For example, if you have 20 multi-user subscriptions, you can trade them in for 40 standard subscriptions for 40 named users at a similar SRP you’re paying today.
• Then, renew at an ongoing discount to 2028.
• At time of trade-in, choose to upgrade to an industry collection to get a comprehensive selection of tools to help you meet any project challenge—now and in the future
• At time of trade-in or later, choose to upgrade to a higher plan for more advanced features, such as single sign-on and detailed user reporting

What if I don’t take the multi-user/network trade-in offer at my first renewal that occurs after 7 August 2020?

• If you do not take the trade-in, at your second renewal, you can trade-in one discounted multi-user subscription (as a result of the Move to Subscription offer) or one network maintenance seat for one standard subscription for one named user at a similar SRP you’re paying today for your existing seat or subscription.
• If you do not take the trade-in and keep your network maintenance seats, maintenance prices will increase by 20% on May 7, 2020. Subscriptions with multi-user access will retire on August 7, 2021 and cannot be further renewed.